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# Getting a refund for a purchase

We're sorry to hear that your purchase requires a refund. Unfortunately, Shoppy is unable to provide assistance with refunds as all payments go directly to the seller and therefore Shoppy does not hold/escrow payments and all products are seller controlled, Shoppy is simply a e-commerce platform.

If the payment was made via PayPal or Stripe, you'll be able to create a dispute on their platforms. Before escalating the situation, we recommend you first contact the seller and attempt to come to a solution.

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